This Privacy Policy describes how London Soundproofing R Us Limited collects, uses, stores and protects your personal information in accordance with UK GDPR and the Data Protection Act 2018.

1. CONTROLLER DETAILS

London Soundproofing R Us Limited
32 Kimpton Rd, Sutton, Surrey, SM3 9QW, UK
Phone: 0800 152 2234 / 07930 374 623
Email: [email protected]

2. INFORMATION WE COLLECT

We collect personal data when you:
• Submit a free quote request or contact form
• Book a home visit or installation
• Communicate via email or telephone
• Interact with our site (cookies, analytics)

Types of data:
• Name, address, contact details (email, phone number)
• Property information necessary for soundproofing assessment
• Communications and preferences

3. HOW WE USE YOUR DATA

We process your data for the following purposes:
• To provide soundproofing assessments, quotes and services
• To communicate about appointments, quotes and installation updates
• To comply with statutory obligations
• To improve our website and services

4. LEGAL BASIS

We process personal data where necessary:
• For contract performance (providing services)
• On the basis of legitimate interest (service improvement, communication)
• With your consent if obtained (marketing newsletters)

5. DISCLOSURE OF INFORMATION

We may share personal information with:
• Service partners or subcontractors involved in installation
• Regulatory or legal bodies if required by law
• Third-party service providers (hosting, analytics)

We do not sell or rent personal data.

6. DATA SECURITY

We apply appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

7. DATA RETENTION

We retain data for as long as necessary to provide services, comply with legal obligations and fulfil contractual requirements.

8. YOUR RIGHTS

Under UK data protection law you have rights to:
• Access personal data we hold
• Request correction of inaccurate data
• Request deletion or restriction of processing
• Object to processing where applicable
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office

To exercise these rights, contact us at [email protected].

9. COOKIES AND TRACKING

Our website uses cookies and analytics to monitor site traffic and performance. You can manage cookie preferences via your browser settings.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy. The latest version will be posted on the website with an updated date.